Return & Refund Policy

Your satisfaction matters to us. If you experience an issue with your purchase, we’re here to help.

Return Window

Customers may request a return within:
7 days from the date the order is delivered.

To qualify, the item must:

  • Be in original condition

  • Not damaged due to improper handling

  • Include original packaging and proof of purchase

Exchange Period

You may request an exchange within:
10 days from the date of receiving your order, subject to product availability.

If an exchange is not possible, we will discuss alternatives such as a refund or replacement.

Non-Returnable Situations

We are unable to accept returns if:

  • The item has been used, altered, or damaged by the customer

  • The product is missing parts or original packaging

  • The request is made outside the eligible timeframe

How to Request a Return or Exchange

Please contact us at:
📧 contact@clyriona.store

Provide:

  • Full name

  • Order number

  • Reason for return

  • Photos if the product is defective or damaged

Our support team will review your request and guide you through the next steps.

Refund Processing Time

After we receive and inspect the returned item, the approved refund will be issued to the original payment method.
Refund timing: 5 – 10 business days

Damaged, Defective or Wrong Item

If you receive an incorrect or damaged product, please notify us within 48 hours of delivery with photos, and we will arrange a replacement or refund.

Return Shipping Costs

If the return is due to our mistake (wrong item, defective product, or damage during transit), we will cover the return shipping cost.
If the return is due to personal preference, customers may be responsible for return shipping fees.